Privacy Policy

1. Introduction

Elevare Accountants Ltd are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy explains:

• What personal data we collect
• How and why we use it
• How we store and protect it
• Your rights regarding your personal data

2. Data Controller

Elevare Accountants Ltd are the Data Controller as defined in the GDPR. We are registered with the Information Commissioner's Office and our registration number is ZC045088.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

3. Personal Data We Collect

We may collect the following types of personal data:

Data you provide directly

• Identity Data - forename, maiden name, surname, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data - includes company address, email address and telephone numbers.
• Transaction Data - includes details about payments to and from you and other details of the services you use from us.
• Profile Data - username and password, preferences, feedback and survey responses.
• Usage Data - information about how you use our website, products and services.
• Marketing and Communications Data - your preferences in receiving marketing from us and our third parties and your communication preferences.
• Technical Data - internet protocol (IP) address, your login data, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

We do not collect any special categories of personal data about you, this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly we will process your data for the following purposes:

• To perform the contract we are to enter into, or have entered into with you
• To comply with a legal or regulatory requirement
• To provide and maintain our website
• To respond to contact messages or support requests
• To manage user accounts
• To send newsletters or marketing emails (only with your consent)
• To improve site functionality and user experience
• To ensure security and prevent fraud

5. Legal Basis for Processing

We process personal data based on:

• Consent – when you voluntarily provide information or opt in to marketing
• Contract – when processing is necessary to provide services you requested
• Legitimate interests – such as improving our website or preventing misuse
• Legal obligation – where required by law

6. How We Store and Protect Your Data

We use technical and organizational measures to protect your personal data, including:

• Encryption
• Secure servers
• Access controls
• Regular security monitoring

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Disclosures of Your Personal Data

We may be required to share your personal data with parties set out below:

• Authorities, if required by law
• Business partners (only if you have explicitly agreed)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will never sell your personal data.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including the purpose of satisfying any legal, accounting or reporting requirements.

In determining the appropriate retention period we will consider the amount, nature and sensitivity of the personal data, the potential risk from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can reach those purposes through alternative means, and legal requirements.

9. Your Legal Rights Under the GDPR

You have the following rights:

• Right to access – receive a copy of your personal data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to certain processing activities
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at: [email protected]

10. Cookies and Tracking Technologies

This website uses cookies. A cookie is a small text file stored in your computer containing text data. We use cookies for certain functions to improve the usability of the website. Enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.